Refund policy

We want you to be satisfied with your purchase from MYTH. If you are not completely happy with your order, you may request a return within 30 days of receiving it.

Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 30 days of delivery.
  • Be unused, unworn, and in its original condition.
  • Include all original tags, accessories, and packaging.
  • Include proof of purchase or the original order number.

Items that show signs of wear, washing, alteration, damage caused after delivery, or missing packaging may not be accepted.

Starting a Return

Before returning an item, please contact our customer support team at tartasbakhs@hotmail.com.

Please include:

  • Your full name.
  • Your order number.
  • The item you wish to return.
  • The reason for the return.
  • Photographs, if the product is damaged, defective, or incorrect.

Returns sent without contacting us first may not be accepted or processed.

Return Shipping

Customers are generally responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is caused by an error made by MYTH.

We recommend using a trackable shipping service and keeping your shipping receipt. MYTH is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photographs.

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund, or return instructions.

Non-Returnable Items

The following items may not be eligible for return:

  • Items marked as final sale.
  • Gift cards.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items returned without their original packaging, tags, or accessories.
  • Items returned more than 30 days after delivery.

Exchanges

The fastest way to receive a different size, color, or product is to return the original item and place a new order after your return has been approved.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank or payment provider to process and display the refund after it has been issued.

Processing times may vary depending on your financial institution.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please check your bank account and contact your bank or payment provider first.

If you still need assistance, contact us at tartasbakhs@hotmail.com.

Contact Us

For questions about returns or refunds, please contact:

Email: tartasbakhs@hotmail.com