Frequently Asked Questions

Once your order ships, we will send tracking information to the email used at checkout. You can also review the latest available status on our Track Order page.

Tracking is sent after your order has been processed and handed to the carrier. Please allow a short period for the carrier's tracking system to begin displaying movement.

Contact us as soon as possible with your order number. We will try to help, but changes and cancellations cannot be guaranteed once an order has entered processing or has already shipped.

Contact our support team immediately with your order number and the correct address. We cannot guarantee an address change after processing has started or after the parcel has been dispatched.

Check your spam or promotions folder and confirm that you used the correct email at checkout. If you still cannot locate the confirmation, contact us with your name and checkout email.

MYTH currently ships to valid delivery addresses within the United States.

Orders are generally processed within 1–3 business days. Processing time is separate from the delivery estimate.

Delivery is generally estimated at 7–15 business days after processing. Carrier delays, weather and destination conditions may affect the final delivery date.

For the complete terms, review our Shipping & Delivery Policy .

Use the tracking link in your shipping confirmation email or enter your details on our Track Order page.

A carrier may need additional time to scan a parcel after the shipping label is created. If tracking remains unchanged for an unusual period, contact us with your order number so we can review the shipment.

Contact our support team with your order number, tracking number and the email used at checkout. We will review the available carrier information and guide you through the next steps.

Return requests must be made within 30 days of delivery. Items must meet all eligibility conditions stated in our Returns & Refunds Policy.

Returned items must satisfy the condition and eligibility requirements in our Returns & Refunds Policy . Please review the policy before sending anything back.

Yes, provided the footwear remains eligible under the return policy and the request is made within the return window. Return shipping is the customer's responsibility when the return is due to sizing choice or a change of mind.

Customers are responsible for return shipping when they change their mind or select the wrong size. MYTH covers reasonable return costs when an item is defective, damaged on arrival or different from what was ordered.

Contact us within 7 days of delivery. Include your order number, a clear description of the issue and photographs showing the item and the problem so our team can review it.

Approved refunds are returned to the original payment method. After MYTH processes the refund, your bank or payment provider may require an additional 5–10 business days for the funds to appear.

Review the size and fit information shown on the product page before ordering. When measurements or fit notes are provided, compare them with footwear that already fits you well.

Yes. Shape, construction and sizing can vary between brands and styles. Use the information on the individual product page rather than assuming every pair fits the same.

The sizing system used for each item is shown on its product page. Check whether the listed sizes are US, UK, EU or another system before selecting your size.

Follow the care guidance provided for the product and its materials. Cleaning methods suitable for one material may damage another, so avoid applying a single care method to every pair.

The payment methods currently available for your order are displayed at checkout. Availability may vary depending on your device, location and checkout configuration.

Confirm that your payment details and billing address are correct and that sufficient funds are available. If the payment continues to fail, contact your bank or payment provider before trying again.

An order is confirmed when you receive an order confirmation from MYTH. If a charge remains pending but no confirmation arrives, contact your payment provider and then contact MYTH with the checkout details.